Claims Information

insurance-claims-infoLackner McLennan is here to assist and advise.

In case of an emergency or an accident always remember to:

  • Assess the situation – is anyone hurt, is any property damaged?
  • Is there anything you can do to prevent further damage?
  • Exchange thorough information with all parties involved, if applicable
  • Call police, ambulance if necessary
  • Do not admit liability or fault
  • Contact Lackner McLennan Insurance Ltd., to report your accident or claim

Tel: 519-579-3330
Toll Free: 1 (800) 265-2625
Fax: 519-579-1151

If it is after hours, you can contact your insurance company directly.
A list of major carrier contact information is provided below for your convenience. If possible, have your policy number handy as it may be required.

After Hours Emergency Claims Contact Numbers:

Name Main # Other Info
Aviva Insurance Company 1-866-692-8482 24 Hour
Chubb Insurance 1-800-532-4822 24 Hour
Dominion of Canada Ins. 1-800-268-5371 After 5:00pm: 1-800-661-5522
Economical Insurance 1-800-607-2424 24 Hour
Gore Mutual Insurance 1-800-265-8600 24 Hour
Intact Insurance 1-866-464-2424 24 Hour
CNA 1-866-440-4131 24 Hour
RSA 1-800-319-9993 24 hour

Fire and Water Restoration Companies in the Waterloo Region:

Name Main # Other Info
Woodhouse Group 1-519-749-3790 24 hour
Adjust 4 (Cunningham Lindsay) 1-800-235-8784 24 hour
PuroClean Property Restoration 519-653-8030 24 hour

For commercial or residential property owners, please remember to take all reasonable steps to mitigate your loss.

Your policy requires you to take all possible actions to protect your property and prevent further loss. If work needs to be done immediately you can contact your insurance carrier through one of the 24-hour claims insurance numbers above. If you choose to have work done on your own we suggest you use a contractor who specializes in fire and water restoration. The insurance company will reimburse you for expenses you incur subject to the deductible and coverage being afforded under the policy.

Automobile Accidents

It is recommended that you report serious accidents to the Collision Reporting Centre with these documents in hand (your driver’s license, ownership and insurance) and provide the following:

  • Name and address of drivers
  • Driver’s license number
  • Vehicle Plate Number
  • Insurance Company and policy number
  • Name and address of owner of vehicles

Collision Reporting Centre

200 Maple Grove Rd.
Cambridge, ON
Tel: 519-653-7700


In the case of a hit and run accident, you must report the incident to the police within 24 hours.

All claims should be reported directly to Lackner McLennan Insurance, and the Collision Reporting Centre nearest you.

For glass claims, contact Lackner McLennan Insurance to confirm your deductible and next steps.