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You are here: Home / Claims

Claims

We’re sorry if you’ve suffered an accident or have a claim on your insurance policy. That’s why you have insurance, to protect you when something bad happens. We’ll guide you on every step along the way.

Should you file this claim?

If there’s a slight chance that someone may have suffered as a result of the accident, then you must file the claim. Otherwise, if you choose not to file it, you won’t have the insurance policy to protect you from lawsuit.

There are, however, situations where it makes sense to not file a claim. Keeping your insurance record clean will probably keep your rates down.

If this is a consideration, read this special report before you make that decision.

As your independent broker, we’ll do our best to make your claim experience a smooth one.

  • To begin, please call us directly or use our 24 hour claims hotline 888.879.7019.  If after hours we will be notified of your claim. Or you can fill out our claim form below.
  • If you have a claim and would like our assistance, we will be happy to speak with you.
  •  After your claim is processed, we will follow-up with you to ask about your experience and make sure you were treated well.

If you think you’re not being treated fairly, need some help along the way or want to share your positive experience with us, just let us know! We’re always here for you.

Claim Reporting Form

  • Please Describe Your Claim. Include Your Policy Number Please.

Fire and Water Restoration Companies in the Waterloo Region:

Name Main # Other Info
Woodhouse Group 1-519-885-4100 24 hour
PuroClean Property Restoration 1-519-653-8030 24 hour

Other After Hours Emergency Claims Contact Numbers:

Name Main # Other Info
Aviva Insurance Company 1-866-692-8482 24 Hour
Chubb Insurance 1-800-532-4822 24 Hour
Dominion of Canada Ins. 1-800-268-5371 After 5:00pm: 1-800-661-5522
Economical Insurance 1-800-607-2424 24 Hour
Gore Mutual Insurance 1-800-265-8600 24 Hour
Intact Insurance 1-866-464-2424 24 Hour
CNA 1-866-440-4131 24 Hour
RSA 1-800-319-9993 24 hour

For commercial or residential property owners, please remember to take all reasonable steps to mitigate your loss.

Your policy requires you to take all possible actions to protect your property and prevent further loss. If work needs to be done immediately you can contact your insurance carrier through one of the 24-hour claims insurance numbers above. If you choose to have work done on your own we suggest you use a contractor who specializes in fire and water restoration. The insurance company will reimburse you for expenses you incur subject to the deductible and coverage being afforded under the policy.

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Get a Quote Today

In This Section

  • Claims Overview
  • Before You Submit Your Claim

Every day thousands of Ontarians trust Lackner McLennan Insurance Ltd. / Erb and Erb Insurance Brokers to make sure they have the best coverage for the best prices. We're A+ Accredited with the Better Business Bureau and We Routinely Get Awarded for Best Service.

BBB Accredited Business 2018 Top Choice Award 2017-2018 Consumer Choice Award - Waterloo Region
Insurance Brokers Association of Ontario (IBAO)

Lackner McLennan Insurance Ltd. / Erb and Erb Insurance Brokers is proud to be a member of the Insurance Brokers Association of Ontario (IBAO).

Let us protect what matters most to you. Get a Quote Today

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Contact Us

Toll Free: 800.265.2625
Local: 519.579.3330

Our Regular Business Hours are:
8:30am to 5:00pm EST

We're located at:
818 Victoria St.
N. Kitchener, ON N2B 3C1

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