We’re sorry if you’ve suffered an accident or have a claim on your insurance policy. That’s why you have insurance, to protect you when something bad happens. We’ll guide you on every step along the way.
Should you file this claim?
If there’s a slight chance that someone may have suffered as a result of the accident, then you must file the claim. Otherwise, if you choose not to file it, you won’t have the insurance policy to protect you from lawsuit.
There are, however, situations where it makes sense to not file a claim. Keeping your insurance record clean will probably keep your rates down.
If this is a consideration, read this special report before you make that decision.
As your independent broker, we’ll do our best to make your claim experience a smooth one.
- To begin, please call us directly or use our 24 hour claims hotline 888.879.7019. If after hours we will be notified of your claim. Or you can fill out our claim form below.
- If you have a claim and would like our assistance, we will be happy to speak with you.
- After your claim is processed, we will follow-up with you to ask about your experience and make sure you were treated well.
If you think you’re not being treated fairly, need some help along the way or want to share your positive experience with us, just let us know! We’re always here for you.
Claim Reporting Form
Fire and Water Restoration Companies in the Waterloo Region:
| Name | Main # | Other Info |
| Woodhouse Group | 1-519-885-4100 | 24 hour |
| PuroClean Property Restoration | 1-519-653-8030 | 24 hour |
Other After Hours Emergency Claims Contact Numbers:
| Name | Main # | Other Info |
| Aviva Insurance Company | 1-866-692-8482 | 24 Hour |
| Chubb Insurance | 1-800-532-4822 | 24 Hour |
| Dominion of Canada Ins. | 1-800-268-5371 | After 5:00pm: 1-800-661-5522 |
| Economical Insurance | 1-800-607-2424 | 24 Hour |
| Gore Mutual Insurance | 1-800-265-8600 | 24 Hour |
| Intact Insurance | 1-866-464-2424 | 24 Hour |
| CNA | 1-866-440-4131 | 24 Hour |
| RSA | 1-800-319-9993 | 24 hour |
For commercial or residential property owners, please remember to take all reasonable steps to mitigate your loss.
Your policy requires you to take all possible actions to protect your property and prevent further loss. If work needs to be done immediately you can contact your insurance carrier through one of the 24-hour claims insurance numbers above. If you choose to have work done on your own we suggest you use a contractor who specializes in fire and water restoration. The insurance company will reimburse you for expenses you incur subject to the deductible and coverage being afforded under the policy.
