unique Commitment Program assures that you will receive the responsive service you need, every time you contact us. In fact, we ask you to rate our service to ensure our continued improvement. Our Commitment is built on our fundamental business philosophies to:
- Deliver professional, personal service.
- Offer the information and education you need to make wise insurance choices.
- Communicate with you regularly to address changing needs.
- Advocate on your behalf to ensure you receive the best value in insurance coverage, and
- Provide knowledgeable staff with the expertise to effectively manage all of your insurance needs.
Why choose Lackner McLennan? As one of the most well respected Kitchener-Waterloo insurance brokerages, we “walk-the-talk”! We back our Commitment with service standards designed to ensure that we meet or exceed client expectations - every time. You can rely on us to:
- Return your telephone calls and emails within 2 hours of receipt.
- Process your claims within 1 hour; provide client follow up within 72 hours.
- Process your endorsements within 48 hours; provide documentation within 7 days, and
- Ensure our internal Customer Care staff is trained to provide fast, efficient service.
- We will maintain your privacy in accordance with legislated requirements.