About Us

lmi-about-usLackner McLennan Insurance Ltd. is a long-standing member of the Kitchener-Waterloo business community.

For more than 70 years, Lackner McLennan has been known as an outstanding Kitchener-Waterloo insurance brokerage.

The business is operated by five partners and a staff of dedicated insurance specialists and support personnel.

Our wealth of experience in the Personal Insurance arena compliments our commercial offerings.

See our staff directory below:

David Stark

Partner, CEO
Career Experience

I started in the insurance business in 1988, working for my father’s insurance brokerage. In 1989, I accepted a position in sales with Lackner McLennan. I became a Partner in 1995 and Managing Partner in 2004.

Along with my management duties, I specialize in Groups and Professional Liability, striving to provide optimum service and programs for my clients.

I have as a crucial goal building a good team and empowering people to help them reach their own goals. As a creative individual, I continuously seek opportunities to strengthen and develop the company for the benefit of both clients and staff.

Involvement in the community is very important to me and throughout the years I have contributed both time and funds for various causes.

Contact Information


Our Staff






Corporate Team

Stephen Bleizeffer

Partner, Commercial Program Manager
Career Experience

Since beginning my insurance career in 1987 I have been focusing on the commercial side of the Property and Casualty industry. I first started working as a Producer for two small local brokerages before accepting a position with Lackner McLennan in 1991. In 2004, I was pleased to become a partner and shareholder.

As a published insurance broker and risk manager, my focus has been in developing professional relationships with business throughout Canada, specializing in commercial insurance and commercial insurance programs. I believe that managing relationships and establishing communication with clients that goes beyond a working rapport is of the utmost importance. This has developed into a very enjoyable and rewarding part of my work – meeting with and discussing insurance and general life aspects with both current clients and potential new clients and I highly appreciate these opportunities.

In my spare time, I like to read and have a great affinity to the collector car marketplace. As an “old car guy” I try to attend as many events as possible throughout the year and have amassed a very large collection of automotive books and magazines. I have found that a great number of my clients have the same interests and have become lifelong friends. During the winter months I participate competitively in various bowling and billiard events which might be a throwback to a misguided youth.

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James Chmiel

Partner, COO
Career Experience

Prior to the acquisition of Erb and Erb Insurance Brokers Ltd., by LMI, I was a Partner at Erb and Erb, and served as the firm’s President since 2006. I work out of Erb and Erb’s office, 30 Queen St. N. downtown Kitchener.

In addition to my various company responsibilities now as Chief Operating Officer, I feel very fortunate to be an active volunteer in the community.  I am involved with the United Way of Kitchener-Waterloo and Area, having served as a Loaned representative, account executive and, the 2011 Campaign Chair. I sit on various Insurance Company advisory councils; serve on various local boards; and I am an occasional Guest Speaker at the University of Guelph and Conestoga College.

I am also pleased to serve as an Audit Committee member for the Waterloo Region District School Board Trustees, and as a Regional Reviewer for the Prime Minister’s Volunteer Awards.

I was born in Hamilton and began my insurance career with a National Group Insurer in Mississauga. I’m thankful to be able to call, Kitchener-Waterloo, my home.

Education
  • RIBO, Registered Insurance Broker (ONT)
  • Governor General's Queen Diamond Jubilee Award winner
  • Waterloo Region 40 under 40 recipient
  • Kitchener Centennial's ‘Top 100 People Past, Present, Future making a difference in our community’
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Dean McKillop

Partner, Commercial Sales Manager
Career Experience

I have been in the insurance industry for over 27 years in commercial sales. In 2009 I joined Lackner McLennan. My focus continues to be on the commercial side of things. While I deal with diverse types of businesses including contractors, trucking companies and general manufacturing, I have a large portfolio of farm equipment manufacturers.

Having been in the business for many years, I have long-standing clients and enjoy the relationships that have been established over this time.

Education
  • RIBO, Registered Insurance Broker (ONT), 1990
  • CAIB, Canadian Accredited Insurance Broker, 1996
  • CIP, Chartered Insurance Professional, 2005
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Albert Schmidt

Partner, Marketing Manager
Career Experience

I started my Insurance Career with Erb and Erb Insurance Brokers and am very proud to be a part of the new Lackner McLennan/Erb and Erb organization. I have worked at many roles within Erb and Erb, working my way up from CSR, special project manager, trainer and sales and marketing manager.

In July 2016 I became a partner in the firm of Lackner McLennan when they purchased Erb and Erb Insurance Brokers Ltd. and today I am the Marketing Manager of both Lackner McLennan and Erb and Erb. My home office is at Erb and Erb’s location, 30 Queen St. N. Kitchener.

Education
  • BA Honours, Anthropology 1999
  • RIBO, Registered Insurance Broker (ONT) since 2003
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David Stark

Partner, CEO
Career Experience

I started in the insurance business in 1988, working for my father’s insurance brokerage. In 1989, I accepted a position in sales with Lackner McLennan. I became a Partner in 1995 and Managing Partner in 2004.

Along with my management duties, I specialize in Groups and Professional Liability, striving to provide optimum service and programs for my clients.

I have as a crucial goal building a good team and empowering people to help them reach their own goals. As a creative individual, I continuously seek opportunities to strengthen and develop the company for the benefit of both clients and staff.

Involvement in the community is very important to me and throughout the years I have contributed both time and funds for various causes.

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Cameron E.K. Yule

Partner, President
Career Experience

Since beginning my General Insurance career in 1981, my efforts have been focused on the development of a commercial clientele empowering them to make wise insurance choices that are unique to their business. This professional relationship has allowed me to provide a full service team to manage not only the commercial insurance but also their personal insurance needs. I pride myself on my insurance knowledge and continually update this knowledge to deliver the best advice I can to my clients.

Education
  • RIBO, Registered Insurance Broker (ONT) since 1981
  • CIP, Chartered Insurance Professional (CIP)
  • B.A., University of Waterloo
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Account Executives

W.K. Andrew Kirkwood

Account Executive
Career Experience

I have been in the insurance industry since 2002. In 2013, I joined Lackner McLennan. My experience has included, but has not been limited to marketing a successful insurance commercial property and garage auto insurance program for the car-wash industry, developing customized insurance solutions for manufacturers, wholesale distribution companies, fast-food franchise groups, contractors, the hospitality industry, health and nutrition (including neutraceuticals) and small business owners.

I am thrilled to be part of Lackner McLennan’s team of insurance professionals.

Family is everything to me. Serving others is my passion.

Education
  • BA History, Wilfrid Laurier University
  • BA Speech Communication, University of Waterloo
  • Corporate Communications Diploma, Sheridan College
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David Lackner

Account Executive
Career Experience

My focus, as an Account Executive, is on the commercial side of the Property and Casualty insurance business. Over the years I have developed a very diverse book of clients and I pride myself in being able to find a “home” for almost any type, size and class of business. Customizing an insurance program to meet the unique requirements of my clients is a commitment I make with each and every client. This commitment has resulted in many very satisfied long term customers.

I began my General Insurance career with Lackner McLennan Insurance Ltd in 2001. Prior to joining Lackner McLennan I was a Territory Manager with Kaycan Ltd, Pella Division.

I am a graduate from Mt.Allison University with a Batchelor of Science Degree as well as obtaining my Canadian Accredited Insurance Broker and Canadian Risk Management designations. I pride myself on my business knowledge but also on my insurance expertise and continually update this knowledge so I can deliver the best advice possible to you, my Client.

Education
  • RIBO, Registered Insurance Broker (ONT), 1990
  • Bachelor of Science (1991)
  • Canadian Accredited Insurance Broker (CAIB) 2007
  • Canadian Risk Management (2007)
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Joanne LeGal

Account Executive
Career Experience

I pride myself as a seasoned professional, continually striving to increase my insurance knowledge so my clients can make informed decisions. My insurance career began in 1985 in Alberta as a Technical Service Representative. A move to Toronto offered a Commercial Account Manager role, allowing me the opportunity to build relationships with underwriters, co-workers and my clients. After taking a three and half year leave to raise my family, I returned back to the Insurance Industry as a Commercial Lines Producer (Account Executive) which I take pride in understanding and assessing my clients business operations, keeping up-to-date with any ongoing changes and conveying that I am here for the duration.

The team-based approach that Lackner McLennan embraces has allowed me to apply my various skills from customer service, documentation, certificates of insurance, invoicing and claims in an efficient manner.

Education
  • RIBO, Registered Insurance Broker (ONT), 1989
  • Chartered Insurance Professional (CIP) 2005
  • Certified Risk Management currently enrolled
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Lynn Lubczuk

Group Home & Auto Specialist
Career Experience

My career in General Insurance began in 2005 when I re-entered the work force after spending 22 years at home raising my family.  I became a personal lines producer (Account Manager), specializing in Group Home and Auto Insurance in 2007.  I very much enjoy the contact with my clients, the opportunity to provide them with exceptional service and insurance that meets their requirements.  I joined Lackner McLennan in 2016.

Education
  • RIBO, Registered Insurance Broker (ONT), 2012
  • Bachelor of Psychology
  • Bachelor of Business Administration
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Tim Pawlowski

Account Executive
Career Experience

As an Insurance Professional, my focus is to develop and maintain professional relationships with commercial clients providing them with the knowledge to make wise insurance choices and superior service putting my clients interest first.

I started my insurance career in 1981 holding roles in business development and business development management with major insurance brokers. I have always taken pride in my insurance knowledge and am continually updating this knowledge to provide the best advice for my clients.

Education
  • Canadian Chartered Insurance Broker (CCIB)
  • RIBO, Registered Insurance Broker (ONT), 1984
  • Business Graduate from Conestoga College
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Darrell Salzman

Marketing
Career Experience

I have been involved in the General Insurance Industry since 1974 in various capacities including underwriting, marketing, and claims for several insurance companies, and for the past 20+ years as an insurance broker in marketing, sales and commercial lines product /program development.. I currently hold the position of Marketing Manager with Lackner McLennan Insurance.

“Coming together is a beginning; keeping together is progress; working together is success” ( Henry Ford)

Education
  • RIBO, Registered Insurance Broker (ONT)
  • Chartered Insurance Professional (CIP)
  • Certified Risk Management (CRM)
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Chris Stark

Account Executive
Career Experience

I began working in the insurance industry in early 2014. After spending a few years of my professional career in the hospitality business, holding various management positions, I found it an easy transition to insurance with the management skills and relationship I had with clientele. I enjoy protecting my client’s interests and believe in developing and maintaining professional relationships with them so I can provide them with the right knowledge and exceptional service. I will use my attention to detail and passion for clients to provide them with the best insurance solutions.

Education
  • RIBO, Registered Insurance Broker (ONT)
  • Student of CIP
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Spencer R.K. Yule

Account Executive
Career Experience

My career in the insurance industry began at the company level as a Commercial Property Underwriter with Economical Insurance in 2010. I was part of Economical’s E.L.I.T.E. training program which focused on the development of underwriters through junior, intermediate and senior levels. At Economical I learned the importance of developing and maintaining positive broker relationships which I brought with me when I joined Lackner McLennan Insurance in early 2013. My extensive knowledge of building construction, class of business and underwriting principles contribute to front line underwriting; a key aspect of a brokers role.

I believe that managing expectations with open communication builds strong relationships, ones which go beyond just a work environment. Above all, I have an unwavering commitment to deliver quality service to my clients.

Education
  • RIBO, Registered Insurance Broker (ONT) 2013
  • CIP, Chartered Insurance Professional
  • B.A., Western University
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Account Managers

Sonya Black

Account Manager, Group Program
Career Experience

Have you ever wondered why so few say “I want to be an Insurance Broker when I grow up”? Though I cannot say I am one of those who did (I was supposed to be a Goldsmith), here I am, enjoying my adventure as the Commercial Account Manager of the Registered Massage Therapist group program.

My career started in 2004 focusing on personal lines (your home, your auto, your stuff). The insurance world is so dynamic it constantly requires the development of knowledge and expertise as evidenced by my pursuit of both a CIP (Chartered Insurance Professional) and CAIB (Canadian Accredited Insurance Professional) designation. While every industry has particular skill sets, I’ve found my twenty years of above-and-beyond customer service has translated very well to my present role.

It is extremely important to me that you feel the decisions you make managing your insurance needs are the right ones. My purpose is to inspire confidence by providing product knowledge and clearly communicated answers to your questions. Knowing my efforts have inspired that confidence is a truly rewarding experience. As a client of Lackner McLennan you can expect knowledgeable, respectful and timely service from me as a member of a truly terrific team!

Education
  • RIBO, Registered Insurance Broker (ONT), 2004
  • Currently pursuing CIP and CAIB Designations
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Sharon Carlisle

Commercial Account Manager
Career Experience

I started my career in the Insurance Industry in 1986, working in Commercial Lines Service for a large Brokerage. When I came to Canada, I became a Registered Insurance Broker in 1991 and continued to focus on Commercial Insurance.

I first joined Lackner McLennan in 1992 and enjoyed working as a Commercial Lines Service Broker for almost 11 years.

I was pleased to return to Lackner McLennan in 2014 in my current position as a Commercial Lines Account Manager.

Our clients are important to me and I ensure that I continually update my insurance knowledge to best serve them.

Education
  • RIBO, Registered Insurance Broker (ONT) 1991 and 2012
  • CAIB, Canadian Accredited Insurance Broker. 1994
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Kathy Chan

Account Manager of Acupuncture Program
Career Experience

Prior to joining Lackner McLennan, I worked in administration at a global relocation company for 15 years. I joined Lackner McLennan in March 2016 as a Technical Service Representative. In June 2016, I successfully achieved my R.I.B(Ont.) license, which allowed me to transition over to a more advanced position as an Account Manager. I enjoy working with clients and providing great customer service, but more importantly, I also enjoy the pleasant working atmosphere found at Lackner McLennan and am pleased to be part of the team.

Education
Advanced Diploma in Secretarial and Administrative in HK R.I.B (Ont.) 2016
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Ciara Dixon

Account Manager of Comp Health Program
Career Experience

Prior to joining Lackner McLennan in May 2016 I spent 9 years in the hospitality industry. This provided me with the knowledge and ability to deal with an array of clientele on a daily basis and offer exceptional customer service.

Since obtaining my R.I.B.O licence in June 2016 I have enjoyed being a Technical Service representative and more recently advancing my role to an Account Manager of Complimentary Health in the Groups department. I look forward to providing outstanding customer relations and furthering my career in the insurance world for many years to come.

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Courtney Douglas

Personal Lines Account Manager
Career Experience

I started my career in the insurance industry in 2010, working for a family-run brokerage in Guelph, Ontario. After a brief period of time as an insurance agent in 2014/2015, I switched back to my broker license and joined Lackner McLennan in July 2015 as a Personal Lines Account Manager. I continue to grow and learn and look forward to continually upgrading my skills and training to not only further my career, but to also consistently provide superior customer service to our clients.

Education
  • RIBO, Registered Insurance Broker (ONT) (2010)
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Louisa Grigg

Personal Lines Account Manager
Career Experience

I have been in the insurance industry since 1985 and joined the Lackner McLennan team in 1997. I specialize in all forms of personal insurance and am continually updating my knowledge to better service our clients. I very much enjoy interacting with our clients and always keep their best interests in mind.

The insurance industry has allowed me to realize my career goals and I plan to work in this industry until I retire.

Education
  • RIBO, Registered Insurance Broker (ONT), 1985
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Angela Grigg

Technical Service Representative
Career Experience

 

My insurance career began with Lackner McLennan in October 2016 as a Technical Service Representative in the Group Department. I enjoyed learning about this industry and when the opportunity arose to take my RIBO course I couldn’t say no. Now I am a Customer Service Representative and am excited to see where this career will take me over the years.

I have always enjoyed working in the customer service industry and strive to achieve a high level of customer service in my day to day interactions with our clients.

Education
RIBO 2017 Bachelor of Arts, University of Guelph 2014
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Deanna Hadenko

Personal Lines Account Manager
Career Experience
Contact Information
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Ashley Holinshead

Commercial Account Manager
Career Experience

I started my career in the insurance industry in 2008 and joined Lackner McLennan in 2010 dealing with personal lines in a role of new business sales and support. As of 2013, I moved to the commercial lines department as an Account Manager. I am looking forward to expanding my knowledge base of the insurance world.

Delivering exceptional customer service to our clients and providing insurance choices that best suit individual client needs is crucial and something that I strive for and take pride in.

Education
  • (2012) CAIB, Canadian Accredited Insurance Broker (2012)
  • RIBO, Registered Insurance Broker (ONT) 2008
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Kelly A. Kilbride

Commercial Account Manager
Career Experience

I was fortunate to begin my Insurance Career as a file clerk with a large Insurance Company. This enabled me to work my way through various positions within the Company and ignited the desire to continue in the Insurance field as an Account Manager-specifically in Personal lines. I felt the more experience and knowledge I had, the better I would be able to educate my clients and make sure that all of their Insurance needs were met. After raising my family, I sought the Broker route to continue my Career and eventually the Commercial Lines aspect of the Industry. The challenge of an ever-evolving Society has encouraged me to keep my Education up to date to ensure that I possess the most current information available to my clients.

Education
  • RIBO, Registered Insurance Broker (ONT), 1992
  • CAIB, Canadian Accredited Insurance Broker, 2004
  • CIP, Chartered Insurance Professional, 2008
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Brianna Kilbride

Commercial Account Manager
Career Experience

I joined Lackner McLennan in 2013 as a Data Processor. This position intrigued me and opened my eyes towards the insurance industry.

I was approached to take on a new role as a Technical Services Representative and could not pass up the opportunity. After successfully obtaining my RIBO license I was confident I made the right decision to pursue this career.

I am thankful to be starting my career in a comfortable and encouraging atmosphere at Lackner McLennan. I look forward to continuing my education and providing exceptional customer service.

Education
  • RIBO, Registered Insurance Broker (ONT) 2015
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Amanda Kuntz

Technical Service Representative
Career Experience

I started my insurance career in 2014 working in personal lines and am excited to join Lackner McLennan Insurance working in the commercial lines department. I enjoy the dynamic and evolving nature of the industry and am excited to build upon my knowledge and skills.

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Dianne Leclerc

Personal Lines Account Manager
Career Experience

I bring more than 20 years of professional experience to my role as Account Manager at Lackner McLennan. My primary focus is on customer service through which I aim to connect my clients with the best coverages for their needs.

I am excited to be part of the Lackner McLennan team and hope to continue to build a portfolio based on trust, efficiency and strong advocacy for my client’s interests.

I look forward to working with you to meet you insurance needs.

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Beth McVeigh

Account Manager, Group Program
Career Experience

I worked in the Travel Industry for 15 years before recently deciding to change careers. I joined Lackner McLennan in April 2015 as a Technical Representative in the Group department. In July 2015, I successfully completed my RIBO Licensing, which allowed me to become an Account Manager in the Group Department. I brought many years of Customer Service with me from the Travel Industry and I look forward to continually upgrading my skills and training in order to provide the exceptional quality of service Lackner McLennan offers.

Education
RIBO, Registered Insurance Broker (ONT) 2015
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Mackenzie Meldrum

Commercial Technical Service Representative
Career Experience

I signed up for the co-op course in my last year of high school without knowing where I wanted to go. I had a general interest in business and finance. My teacher said that a previous co-op student of Lackner McLennan Insurance loved working there, so I should contact them. Shortly after starting, I could see why!

My co-op term at LMI lasted 5 short months and I was sad to go but had hopes that I would return. After finishing high school, I contacted LMI again to see if working there could be in my future.

I am very happy to now say I am a full-time Technical Service Representative for the Programs Department at Lackner McLennan Insurance. I have plans to further my education in insurance and am enjoying every aspect of the business.

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Joey Moorehouse

Operations Manager
Career Experience

Over the past 28 years in the Insurance Industry, I have had the opportunity to experience different roles and responsibilities resulting in my highest respect for all positions in this industry. The self-satisfaction I felt in providing personal lines clients with guidance in making the best insurance decisions was very rewarding and after 10 years in this division with a small amount of commercial interaction, my path took me to the commercial side of insurance exclusively. The challenges that come in this area of insurance are continual and provide an amazing learning experience daily. With the technical knowledge along with people skills, I stepped into the role of a Commercial Service Manager for 6 years taking me to my current position as Operations Manager. Here I work with the Managing Partner, Financial Manager and Assistant Operations Manager in the management decisions of the brokerage. The major responsibility of my role is the participation in hiring, terminating, reviewing, disciplining and resolving conflicts with personnel; develop and maintain procedures and workflows; develop and direct training activities to ensure compliance with RIBO requirements; manage staff vacation, sick leave and appointment scheduling; provide assistance to Account Representatives, Account Executives and Marketing as required while creating an environment for team co-operation and enjoyment.

Education
  • RIBO, Registered Insurance Broker (ONT), 1987
  • Canadian Accredited Insurance Broker (CAIB), 2001
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Tineke Nethery

Technical Service Representative
Career Experience

I started as a Receptionist at Erb & Erb in October of 2016, shortly after I started I was offered a position at Lackner McLennan as a Technical Service Representative.  With encouragement from management I took the RIBO course.  I have learned so much in such a short time and am happy that I took the risk to try something different.  I am excited to see where this new adventure takes me and look forward to coming into work everyday!

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Shameen Pharman

Account Manager, Group Program
Career Experience

Prior to joining Lackner McLennan, I worked in the hospitality industry for several years. This gave me the expertise to interact with customer and provide them with years of above-and-beyond customer service. My career in the insurance industry began in 2014 when I was looking for a change and an opportunity arose at Lackner Mclennan Insurance.

I started as a Technical Service Representative in the Group Department which was an easy process and has given me the opportunity to provide our clients with my experience and well-rounded customer service. In 2015, I successfully achieved my R.I.B(Ont.) license which allowed me to transition over to a more advanced position as an Account Manager.

I will continue to seek more opportunities to upgrade my skills and train with the goal of furthering my career here at Lackner McLennan Insurance.

Education
  • RIBO, Registered Insurance Broker (ONT), 2015
  • Business Administration Accounting - Conestoga College
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Yijie Ren

Junior Group Client Administrator
Career Experience

Life is full of unexpected challenges and adventures. Starting a new career in insurance industry is one of them. I joined Lackner Mclennan in May 2017 as a Junior Group Client Administrator. I’m fully enjoying being part of a great team as well as building on my knowledge and skills.

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Mary Riberdy

Commercial Account Manager
Career Experience

I began my General Insurance career in 1987, my efforts have been focused on developing my knowledge and expertise in both personal lines and commercial lines as well as marketing and underwriting. My experience has created opportunities to work as a producer, marketing representative, account manager, trainer for new brokers, as well as an underwriter for a Canadian Property and Casualty Insurer. My customers are very important. to me. I offer professional and dependable expertise and service to my clients and colleagues each and every day with a smile. Team work is an important part of most workplaces and I am pleased to be part of a great team at Lackner McLennan.

Education
  • RIBO, Registered Insurance Broker (ONT), 1987
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Lisa Schenk

Commercial Account Manager
Career Experience

With over 15 years of business and insurance industry experience, I bring a high level of expertise to our corporate commercial clients. I aim to provide exceptional advice and service to ensure our clients make the best decision for their insurance needs. After a leave to raise my family, I returned to the industry and joined Lackner McLennan as a Commercial Account Manager. I am proud to be a part of this team!

RIBO, Registered Insurance Broker (ONT) 2000

CAIB, Canadian Accredited Insurance Broker 2006

CRM, Certified Risk Management – currently enrolled

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Leslie Schweitzer

Commercial Account Manager
Career Experience

Since 2004 I have been in the insurance industry, joining Lackner McLennan in 2009. My focus is on Commercial Lines. Customer service is of utmost importance to me as I believe it is the backbone of any company. I also value the pleasant working atmosphere found at Lackner McLennan and am pleased to be part of the team.

Education
  • RIBO, Registered Insurance Broker (ONT), 2004
  • CSIP, Customer Service for the Insurance Professional, 2007
  • CAIB, Canadian Accredited Insurance Broker, 2009
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Melissa A. Snyder

Assistant Operations Manager
Career Experience

I joined Lackner McLennan Insurance Ltd in 2001. My current role is in the Commercial Lines Department as an Account Manager for various Commercial Accounts as well as accepting an additional role as Assistant Operations Manager in January 2008.

My focus as an Account Manager is on Customer Service while my position as Assistant Operations Manager offers me the opportunity to provide training and participate in policy and procedural development Having been granted the Power of Attorney from our Surety markets, I work closely with the Partners and Producers to develop and service Contract Surety Facilities and Accounts. This ultimately results in timely and comprehensive service for our clients in this specialized business requirement.

To date I have completed three Insurance designations: Canadian Accredited Insurance Broker (CAIB) in 2005, Canadian Risk Management (CRM) in 2007 and my Chartered Insurance Professional (CIP) designation in 2011. These courses offer industry specific knowledge that is associated with my position and the types, sizes and classes of accounts that I service on a day-to-day basis. I am committed to continually updating my knowledge to deliver the best service and risk management advice I can to our clients.

Education
  • RIBO, Registered Insurance Broker (ONT) 2002
  • CAIB, Canadian Accredited Insurance Broker, Honors Graduate, 2005
  • Canadian Risk Manger, (CRM) 2007
  • CIP, 2011
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Paula Sommers

Personal Lines Account Manager
Career Experience

Since beginning my General Insurance career in 1994, my efforts have been focused on customer service for personal lines clientele, providing wise insurance choices that best suit each individual client’s needs. I pride myself on my insurance knowledge and continually update this knowledge to always do my best for all customers.

Education
  • Registered Insurance Broker (ONT) 1994
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Rebecca Staines

Commercial Technical Service Representative
Career Experience

Prior to joining Lackner McLennan in 2013, I worked as a physiotherapy assistant in long-term care. After 6 happy years, I decided to make a change. I entered the exciting world of commercial insurance.

I enjoy working with clients and providing great customer service. But more importantly, I love the atmosphere and people here at Lackner McLennan. We are a team and without that mentality we would not be so successful.

Education
  • RIBO, Registered Insurance Broker (ONT) 2013
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Elaine Stevens

Commercial Account Manager
Career Experience

I have been in the Insurance industry since 2011, in the Commercial Lines Department. My previous career experience is in the customer service sector.
I thoroughly enjoy working in Insurance, as it is a very dynamic and ever-changing and evolving industry. This industry presents many education opportunities to develop my insurance related skills, and currently I am working towards my CAIB designation.

My current role with Lackner McLennan insurance is Account Manager of the Independent Business Unit, as well as Technical Servicing of some additional accounts. Working with the fantastic team at Lackner McLennan is truly an honour, as we all have the common goal to serve our clients the best we possibly can.

Education
  • RIBO, Registered Insurance Broker (ONT), 2011
  • Conestoga College of General Business
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Scott Underwood

Personal Lines Account Manager
Career Experience

I first started out in the Insurance Industry as a co-op student through Conestoga College working in claims for Crawford Adjusters in 2008. After graduation I took a job in the Health/Life side of the Business working as a Claims Examiner for Sun Life Financial and focused doing that for sometime. In 2012 I decided I wanted to get back into the General Insurance Industry, so I wrote my RIBO exam for my license to become an Insurance Broker and haven’t looked back since. I worked for a small brokerage in Waterloo first before joining Lackner Mclennan in early 2013. I find my career very rewarding and I look forward to coming into work everyday.

Education
  • RIBO, Registered Insurance Broker (ONT), 2012
  • Conestoga College - Business Insurance Graduate, 2009
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Meghan Zwaniga

Commercial Technical Service Representative
Career Experience

I joined Lackner McLennan in June 2015 as a Commercial Technical Service Representative. In a short time I have learned a lot and look forward to continue building my knowledge and skills in this industry.

Education
Sheridan College – Tourism & Travel Graduate
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Administration Staff

Jeffrey Dow

Finance Manager
Career Experience

As an accounting professional, I am continually striving to increase my knowledge in order to provide effective solutions to problems we may be facing. I have held a variety of positions in large public firms in a variety of industries; focusing on areas including finance, audit, project management and information technology. These positions have allowed me to develop exceptional interpersonal communication skills as well as enhance my ability to critically analyze a situation. I am currently in the final stages of completing my CMA,CPA designation and look forward to furthering my career in a dynamic and fast paced environment.

Education
  • MAcc, UW
  • BAFM, UW
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Shirley Kendrick

Administrative Assistant
Career Experience

I have a broad range of experience within an administrative role in various industries. In 2007, I joined Lackner McLennan where I continue to expand my skills.

I have always enjoyed interacting with the general public and am pleased to be part of the team at Lackner McLennan where customer service is of utmost importance.

Education
  • College equivalent attained in the UK, Business Support
  • General accounting in Canada
Contact Information
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